Terms of sale

The short version

• Every device is made to your design, so it can't be returned. We'll remake or refund a device that we made wrong or that was damaged in shipping.
• We sell and ship within the United States only.
• Orders ship within 1 to 5 business days. Shipping is included in the price.
• Sales tax is added at checkout where it applies.
• You must be 18 or older to place an order.

Who can order

You must be at least 18 years old to place an order. We sell and ship only within the United States: every order needs a shipping address in the United States and a card that our payment processor accepts for US customers. We don't ship internationally or to forwarding services outside the United States.

Your design and measurements

You design each device in the app and confirm it before you order. We make it to that design: the drawer dimensions, layout and divider heights you chose. Measure the inside of your drawer carefully and round each dimension down to the nearest 1/8 inch, as the app asks. We can't check your drawer, so a device that matches your design but doesn't fit because of a measurement isn't something we can take back or remake for free.

Devices arrive as parts for you to assemble. The AR preview in the app is a guide to size and layout, not an exact rendering of the finished device; small differences in color, surface finish and edges are normal for fabricated parts and aren't defects.

Prices, tax and payment

Prices are in US dollars and are shown in the app before you order. The price includes shipping to your US address. Sales tax is added at checkout wherever we're required to collect it, based on your shipping address, and is shown before you pay.

Payment is taken when you place the order, through our payment processor, Stripe. Stripe emails your receipt to your account email. We never see or store your full card number.

We may cancel an order and refund it in full if we can't make the design as ordered, if it was priced in error, or if we suspect the payment is fraudulent. If we do, we'll tell you why.

Fabrication and shipping

We fabricate your device after you order and ship it within 1 to 5 business days. Business days are Monday to Friday, excluding US federal holidays. Delivery takes longer: the carrier's transit time comes on top, usually a few more business days. We ship with USPS, FedEx, and UPS. Once your order ships, the app shows its tracking number, carrier and estimated delivery date.

If we expect an order to take longer than this, for example during a busy period or a supply problem, the app will say so, and you can ask to cancel it for a full refund before it ships.

If tracking shows your parcel delivered but you can't find it, or it seems lost in transit, email us and we'll work with the carrier to find it, or replace or refund it.

Cancellations

Because each device is made to order, fabrication starts soon after you pay. If you need to cancel, email us as soon as possible with your order number. If we haven't started making it, we'll cancel the order and refund it in full. Once fabrication has started, we can't cancel it.

Returns and refunds

Devices are custom fabricated to your design and therefore cannot be returned for a refund, including if you change your mind or measured your drawer wrong. There are two exceptions:

• Made wrong. The device doesn't match the design you ordered: for example, the wrong dimensions, a missing or misplaced divider, or parts that don't fit together.
• Damaged in shipping. The device arrived broken or damaged.

In either case, email us within 30 days of delivery with your order number and photos of the problem (and of the packaging, for shipping damage). Please don't throw the device away until we've replied. We'll then remake and ship the device at no cost to you, or refund the order in full, whichever you prefer. We won't ask you to pay to send anything back.

Refunds go back to the card you paid with. Stripe sends them straight away; your bank usually shows them within 5 to 10 business days. The app also shows any refund on the order.

Warranty and liability

Beyond the remake-or-refund promise above, and to the extent the law allows, devices are provided as they are, without other warranties. Devices are organizers for drawers; they aren't designed to bear weight, restrain objects in a moving vehicle, or keep anything away from children.

To the extent the law allows, our total liability for any order is limited to the amount you paid for it, and we aren't liable for indirect or consequential losses. Some states don't allow these limits, so they may not apply to you. Nothing in these terms takes away rights you have under the law that can't be waived.

Privacy

Our privacy policy explains what we collect when you order and how we use it.

Governing law

These terms are governed by the laws of the State of Georgia, United States. If we have a disagreement, please email us first; most problems can be sorted out quickly that way.

Changes to these terms

We may update these terms from time to time, and we'll change the effective date above when we do. The terms in effect when you place an order are the ones that apply to that order.

Contact us

For questions about an order, cancellations, or a device that was made wrong or damaged, email Silver Mana Works LLC at support@silvermana.works. Please include your order number, which the app shows on each order.