Support

Contacting support

So we can find your order quickly, please include:

• Your account email: the address you sign in to the app with.
• Your order number: shown at the top of each order in the app's Orders tab, for example Order-007.
• For a device that was made wrong or damaged in shipping, photos of the problem, and of the packaging for shipping damage.

Shipping and tracking

Each device is made to order and ships within 1 to 5 business days, plus the carrier's transit time. We ship with USPS, FedEx, and UPS, within the United States only.

Once your order ships, the Orders tab shows its tracking number, carrier and estimated delivery date. If a parcel seems lost, or tracking shows it delivered but you can't find it, email us. See Fabrication and shipping in our terms of sale.

Cancellations, returns and refunds

Because every device is made to your design, it can't be returned for a refund. If a device was made wrong or damaged in shipping, email us within 30 days of delivery and we'll remake it or refund the order, whichever you prefer. To cancel, email us as soon as possible: we can cancel and refund an order until fabrication starts.

The full rules are in our terms of sale, under Cancellations and Returns and refunds.

Your account

If you can't sign in, email us from the address on your account. To delete your account and its data, choose Delete account in the app's Extras tab, or delete it on the web. Our privacy policy explains what we keep and why.